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PMI Project Management Office Certified Professional Sample Questions (Q80-Q85):

NEW QUESTION # 80
There have been numerous complaints about the performance of one of the project managers.
How should the PMO professional address this issue?

A. Reassign the project manager to another role and replace them with a more skilled project manager.
B. Conduct a competency gap analysis and provide respective trainings and coaching.
C. Check the project manager's talent development plan and identify gaps for improvement.
D. Review the PMO maturity report and make an appropriate decision based on the findings.

Answer: B

Explanation:
The most effective way to address performance issues is through acompetency gap analysis followed by targeted training and coachingto develop the project manager's skills. This approach fosters growth, improves capability, and addresses root causes rather than just symptoms.
Reassignment or replacement (Option B) is a last resort. Reviewing maturity reports (Option A) or checking development plans (Option C) are preliminary steps but don't directly address the immediate performance issues.
PMI-PMOCP Lifecycle Management emphasizes structured talent development and coaching for improving project manager performance.
References:
PMI-PMOCPExam Content Outline, Lifecycle Management Domain
PMI Practice Standard for Project Management Offices (2013), Talent Development PMI PMO Value Ring, Capability Development

NEW QUESTION # 81
A PMO professional is overseeing multiple customer care projects within a mid-sized company. The project sponsors, the chief of operations and the chief of customer success, have demanding schedules and are often occupied with other responsibilities.
How should the PMO professional ensure effective communication with these key stakeholders?

A. Include them in the project's weekly team meetings to ensure they are continuously updated on the project's progress and aware of any emerging challenges.
B. Collaborate with them during early planning to establish a clear communications management plan, including defined reporting and escalation procedures.
C. Reach out to them only when critical issues arise in order to avoid adding to their workload unnecessarily.
D. Engage with them primarily at the project's key phase gate reviews, ensuring their presence during all critical life cycle transitions.

Answer: B

Explanation:
Effective communication with busy executives requiresearly collaboration to define a communications management planthat specifies what information they need, how frequently, and through what channels.
This ensures communications are purposeful, efficient, and aligned with stakeholder preferences, minimizing unnecessary interruptions.
Engaging only at phase gates (Option A) or weekly meetings (Option C) may not match stakeholder availability or information needs. Contacting only for critical issues (Option D) risks missing opportunities for proactive engagement.
PMI-PMOCP Governance principles emphasize tailoring communication strategies through early planning and stakeholder collaboration.
References:
PMI-PMOCPExam Content Outline, Governance Domain
PMI Practice Standard for Project Management Offices (2013), Communication Management PMI PMO Value Ring, Stakeholder Communication

NEW QUESTION # 82
A PMO was recently established to support the organization's new strategy following a global restructuring process.
Which two actions should the PMO leader take to effectively identify the expectations of PMO customers?
(Choose 2)

A. Review existing PMO guidelines and processes to ensure alignment with assumed customers' needs.
B. Conduct one-on-one interviews with C-suite executives to understand their strategic goals and how the PMO can support achieving them.
C. Analyze past performance reports of the company's projects to create a catalog of services for the PMO.
D. Establish a feedback loop with PMO customers to continuously gather insights on how the PMO can better support their needs.
E. Survey all employees to gather general feedback on the PMO's role and impact on the organization.

Answer: B,D

Explanation:
Effectively identifying PMO customer expectations requiresdirect engagement with key stakeholders.
Establishing continuous feedback loops (Option C) promotes ongoing communication and responsiveness.
Conducting one-on-one interviews with executives (Option D) ensures strategic alignment and understanding of top-level goals.
Reviewing guidelines or past reports (Options A and B) provides context but does not substitute for direct stakeholder input. Surveying all employees (Option E) is broad and less focused on PMO customers.
PMI-PMOCP Governance emphasizes stakeholder engagement and feedback as foundational for service alignment.
References:
PMI-PMOCPExam Content Outline, Governance Domain
PMI Practice Standard for Project Management Offices (2013), Stakeholder Engagement PMI PMO Value Ring, Customer Centricity

NEW QUESTION # 83
A PMO professional is providing strategic guidance to executives and has been tasked with advising the executives on various aspects of the organization's projects to drive success.
Which two tasks are within the scope of the advisory role for a PMO professional? (Choose 2)

A. Project management methodologies.
B. Project manager job descriptions.
C. Company data and security policy.
D. Project manager salary benchmarking data.

Answer: A,C

Explanation:
Advisory tasks typically include guidance onproject management methodologies(B) andorganizational policies such as data and security(D), ensuring project alignment with best practices and compliance requirements. PMI-PMOCP highlights these areas as central to the PMO's strategic advisory role.
Salary data (A) and job descriptions (C) are generally HR responsibilities outside PMO advisory scope.
Reference:PMI-PMOCP Study Guide, Chapter on Strategic Alignment and Advisory Roles.

NEW QUESTION # 84
An enterprise PMO (EPMO) in a large telecommunications company is overwhelmed with service requests from various departments. With limited resources, the EPMO cannot serve all customers and meet their expectations in the short term.
Which action should the PMO professional take to ensure efficient delivery?

A. Allocate PMO resources to incoming requests based on their experience.
B. Educate customers on service-level agreements (SLAs) for each service.
C. Escalate the issue to the executive team and request additional resources.
D. Prioritize and assign service requests based on their strategic impact.

Answer: D

Explanation:
The PMI-PMOCP Lifecycle Management domain guides PMOs toprioritize resources and services based on strategic impact, ensuring that limited capacity is allocated to initiatives that deliver the highest organizational value.
Escalation (Option A) may be necessary eventually but is not the immediate corrective action. Allocating resources by experience (Option B) ignores strategic prioritization. Educating customers on SLAs (Option D) is useful but secondary to prioritization decisions.
This prioritization approach helps the EPMO maximize impact, manage expectations, and optimize service delivery under constraints.
References:
PMI-PMOCPExam Content Outline, Lifecycle Management Domain
PMI Practice Standard for Project Management Offices (2013), Service Delivery and Prioritization PMI PMO Value Ring, Resource Management and Prioritization

NEW QUESTION # 85
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